These Terms of Use (the “Terms”) are an agreement between you and P and A LLC (“we”, “us”), a company registered in the Republic of Kazakhstan and trading as Panda LLC, and govern your use of the RentStamp mobile application (the “App”), the reports it produces, and the pages of this website that serve them. By using the App you agree to these Terms.
Contact: support@pandallc.dev.
1. What RentStamp is
RentStamp guides a tenant through photographing a rented property, records what is found, and produces a PDF condition report which the tenant may send to their landlord as a link.
2. What RentStamp is not
We make no claim about the legal validity, admissibility, or evidentiary weight of anything the App produces, and no claim that it complies with the tenancy procedure of any jurisdiction. The App produces organized evidence and a professional report. What a landlord, an adjudicator, a deposit scheme or a court makes of it is entirely their decision.
Nothing in the App or on this website is legal advice, and using the App creates no lawyer–client relationship. We do not promise that a deposit will be returned. If your tenancy is in dispute, take advice from someone qualified in the law where the property is.
The App addresses tenants. A landlord who receives a report is a recipient of a document, not a customer of ours.
3. Who may use RentStamp
You must be of an age to enter into a tenancy where you live, and in any case at least 16.
4. Accuracy is yours
The App records what you photograph and what you type. It cannot know whether you photographed every room, whether a description is accurate, or whether a meter reading was transcribed correctly. The completeness and accuracy of a report are your responsibility. Check the preview before you send.
5. Timestamps, hashes and coordinates
The App records the time of capture from the device, embeds coordinates in each photograph when you allow location, and computes a SHA-256 hash over the bytes written to disk. These are technical measures that make later alteration detectable. They are not a certification, a notarisation, or a guarantee against every form of tampering, and we do not present them as one.
6. The share link
A sent report is reachable by a link containing a long random token. Possession of the link is the entire authorisation — anyone who has it can read the report. Send it to the people you mean to send it to, and treat it as you would treat the report itself. The Report ID printed on the report is a different thing: it opens only the verification page, which holds nothing personal.
We keep sent reports reachable so that they remain useful later in a tenancy. To have one removed, see the data deletion page.
7. Purchases
- Payments are processed by the Apple App Store under its terms. We never receive your payment card details.
- Capture and the report preview are free. Exporting and sending a report is a paid feature, offered as a one-time purchase or as a subscription.
- The Evidence vault subscription additionally stores your full-resolution originals in the cloud. It renews automatically until you cancel in your App Store account settings, at least 24 hours before the end of the current period. If the subscription ends, reports you have already sent stay reachable; new full-resolution originals stop being uploaded.
- Refunds are handled by Apple under its own policy; we cannot refund a card directly. Nothing here limits refund rights you have under consumer law.
- Use Restore Purchases in Settings to recover a purchase on a new device.
- Prices may change. A change never applies retroactively to something you have already bought.
8. Acceptable use
You agree not to:
- fabricate, stage or misrepresent the condition of a property, or use a report to deceive anyone;
- photograph people, or parts of a property you have no right to photograph;
- use the App unlawfully or to harass anyone;
- reverse-engineer, scrape, or try to gain unauthorised access to the service, its APIs or reports that were not shared with you;
- interfere with the operation of the service.
Requesting reports you were not given the link to, or enumerating share tokens, is unauthorised access.
9. Your content
You keep every right in your photographs, notes and reports. You grant us only the licence needed to store, process and deliver them for you — to render the PDF, to host it, and to serve it to whoever you send the link to. We do not use your photographs for anything else, and we do not use them to train models.
10. Intellectual property
The App, this website, the report design and the report engine belong to P and A LLC or its licensors. We grant you a personal, non-exclusive, non-transferable licence to use the App for your own non-commercial purposes. The reports you generate are yours to use as you see fit, including in a dispute.
11. Availability and changes
The service is provided “as is” and “as available”, without a warranty of uninterrupted or error-free operation. We may change, add or remove features, and we may suspend or discontinue the service. If we discontinue a paid feature you have bought, we will deal with it in accordance with applicable consumer law, and we will give reasonable notice before making sent reports unreachable.
12. Limitation of liability
To the maximum extent permitted by law, P and A LLC is not liable for indirect, incidental or consequential damages, nor for the outcome of any tenancy dispute, deposit deduction, claim or proceeding — see section 2. Nothing here excludes or limits liability that cannot be excluded by law, or your mandatory rights as a consumer where you live.
13. Termination
You may stop using the App at any time. We may suspend or end access that breaches these Terms. Sections that by their nature should survive — including 2, 10 and 12 — survive termination.
14. Governing law
These Terms are governed by the law of the Republic of Kazakhstan. If you are a consumer in the European Union, or in another jurisdiction with mandatory consumer protections, you keep the protections of the law where you live, and nothing here deprives you of them.
15. Changes to these Terms
We may update these Terms as the service changes. The date at the top reflects the latest revision. Continuing to use the App after a change takes effect means you accept the updated Terms.