These Terms of Use (the “Terms”) are an agreement between you and P and A LLC (“we”, “us”), a company registered in the Republic of Kazakhstan and trading as Panda LLC, and govern your use of the Willowpath mobile application (the “App”) and the pages of this website about it. By using the App you agree to these Terms.
Contact: support@pandallc.dev.
1. What Willowpath is
Willowpath builds a plan for settling a person’s affairs after their death, tracks which organizations have been notified, provides letter templates you can fill in and send, answers questions from its own written material, and exports a record of what has been done.
2. It is not legal, tax or financial advice
Nothing in the App is legal, tax or financial advice, and using it creates no lawyer–client relationship. Estate procedure differs by state and by circumstance, and some estates need an attorney, an accountant or both. The App tells you what usually has to happen; it cannot tell you what applies to your estate.
The assistant answers from our written material and nothing else. It will hand you to a professional rather than answer where that is the right response, and it can still be wrong. Do not treat an answer as a substitute for advice, and do not act on one where the consequence is irreversible or expensive.
3. Your plan is a guide, not a legal checklist
The plan is generated from six answers. It is deliberately built to show a task you might not need rather than hide one you do, so it may include tasks that do not apply to you — and despite that design it may still miss something your situation requires. Completing every task in Willowpath does not mean an estate has been lawfully or fully settled.
Deadlines shown in the App are general guidance. Statutory deadlines are set by your jurisdiction and are your responsibility, not the App’s.
4. The letters are templates
Every letter is a starting point you are expected to read before sending. Where you have not given
a value it appears as a visible blank — [their full name] — deliberately, so a gap is noticed
rather than silently dropped.
“Executor” is a status a court grants. Until it has, the letters say next of kin, because an institution told otherwise and shown no letters of authority will send the whole thing back. Do not edit a letter to claim an authority you do not yet hold.
What you send is your document. You are responsible for its accuracy and for the consequences of sending it.
5. Who may use Willowpath
You must be at least 18. By using the App you confirm you are entitled to handle the affairs you are recording — as next of kin, as the appointed executor or administrator, or with the authority of someone who is.
6. The deceased person’s information, and other people’s
Your case will contain a dead person’s details and often those of their family. You are responsible for having a lawful basis to hold and use them, and for keeping documents you photograph secure. Do not use the App to gather information about someone whose affairs you have no standing to settle.
7. Your content
You keep every right in what you enter and attach. You grant us only the licence needed to store and process it so the App works for you: to hold your case and its documents, to fill in your letters, to render your report, and — for a question you ask with an attachment — to have that attachment read in order to answer it, as described in the Privacy Policy. We do not use your content for anything else and we do not train models on it.
8. The purchase
- Payment is processed by the Apple App Store or Google Play under their terms. We never receive your payment card details.
- The unlock is a one-time purchase, not a subscription.
- Nothing you pay for is information. The whole plan and every letter are readable in full without buying anything. What the purchase unlocks is the work: ticking tasks off, the organization tracker, letters filled in from your case, the assistant beyond its free questions, and the report.
- The free question allowance is enforced on our side. A question that ends in a refusal or an error does not count against it.
- Refunds are handled by Apple and Google under their own policies; we cannot refund a card directly. Nothing here limits refund rights you have under consumer law.
- Use Restore Purchases in Settings to recover the purchase on a new device.
- Prices may change. A change never applies retroactively to a purchase you have already made.
9. Acceptable use
You agree not to:
- use the App to make or support a fraudulent claim on an estate, a benefit or a policy;
- alter a letter or an exported record to misrepresent your authority or what has been done;
- handle the affairs of someone whose estate you have no standing in;
- reverse-engineer, scrape, or try to gain unauthorised access to the service or its APIs;
- interfere with the operation of the service, or submit questions at a volume or in a manner the assistant is not intended for.
10. Intellectual property
The App, this website, its written material — the tasks, the letters, the organization presets — and the report design belong to P and A LLC or its licensors. We grant you a personal, non-exclusive, non-transferable licence to use the App for your own non-commercial purposes. The letters and reports you produce are yours to send.
11. Availability and changes
The service is provided “as is” and “as available”, without a warranty of uninterrupted or error-free operation. We may change, add or remove features, and we may suspend or discontinue the service. Because settling an estate runs for a year or more, your case and its export remain available for as long as the App runs, and we will give reasonable notice before discontinuing the service.
12. Limitation of liability
To the maximum extent permitted by law, P and A LLC is not liable for indirect, incidental or consequential damages, nor for a missed deadline, a rejected claim, a benefit not received, a tax consequence, or any decision you take on the basis of the plan or an answer from the assistant — see sections 2, 3 and 4. Nothing here excludes or limits liability that cannot be excluded by law, or your mandatory rights as a consumer where you live.
13. Termination
You may stop using the App and delete your case at any time — see the data deletion page. We may suspend or end access that breaches these Terms. Sections that by their nature should survive — including 2, 3, 10 and 12 — survive termination.
14. Governing law
These Terms are governed by the law of the Republic of Kazakhstan. If you are a consumer in the European Union, or in another jurisdiction with mandatory consumer protections, you keep the protections of the law where you live, and nothing here deprives you of them.
15. Changes to these Terms
We may update these Terms as the service changes. The date at the top reflects the latest revision. Continuing to use the App after a change takes effect means you accept the updated Terms.